At G.A. Bags NZ, every bag is individually handcrafted by us in our studio in New Zealand. We are not a mass-production business, and many of our online orders are made to order, meaning each bag is made specifically for the customer after an order is placed.

Because of the handmade and made-to-order nature of our products, we have a specific refunds and returns policy.

We do not offer refunds for change-of-mind purchases.

This includes changing your mind about the colour, style, size or suitability of a bag, or if a bag was purchased as a gift and is not quite what the recipient was looking for.

For online orders, many of our bags are made to order specifically for your purchase. For this reason, we are unable to accept change-of-mind returns for a refund.

We generally do not offer exchanges for change-of-mind purchases.

As each bag is individually handcrafted, we cannot guarantee the condition or storage of a returned item once it has left our care. To maintain the quality and condition of our handmade products, we therefore generally do not accept returns for exchange.

In exceptional circumstances, an exchange may be considered at our discretion, provided that:

• the item is unused and in its original condition;
• the item is returned to us within 7 days of purchase; and
• the exchange has been approved by G.A. Bags NZ before the item is returned.

An exchange is not guaranteed and will be considered on a case-by-case basis.

We take pride in the quality of our workmanship.

If your bag has a manufacturing fault or arrives damaged, please contact us within 14days of receiving your order, where possible, and provide details of the issue. Photos may be requested to help us assess the problem.

We will assess the issue and, where the fault is covered under the New Zealand Consumer Guarantees Act, provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Please contact us before returning any faulty or damaged item so we can advise you on the next steps.

Please do not send an item back without contacting us first.

If you have any questions about a purchase or believe there is an issue with your bag, please get in touch with us before returning the item.

Thank you for supporting our small, family-run business. Every G.A. Bags NZ piece is made with care, attention to detail and a focus on quality and durability.

If you have any questions about your order, please contact us before returning any item.

Email: gaction.golf@gmail.com