Return and Refund Policy

Thank you for shopping with G.A.Bags.nz – where each bag is carefully handcrafted in our home studio with love and attention to detail.

As a small business creating made-to-order and limited edition pieces, we do our best to ensure the quality and uniqueness of every item. However, we understand that issues can arise. Please read the policy below before placing your order.


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Change of Mind

Due to the handcrafted and often made-to-order nature of our products, we are unable to offer refunds or exchanges for a change of mind. Please choose carefully and feel free to contact us with any questions before placing your order.


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Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. Email us at gaction.golf@gmail.com with the following:

*Your order number

*A description of the issue

*Clear photos showing the damage or fault


We will assess the issue and, where appropriate, offer a replacement, repair, or refund.


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Custom or Made-to-Order Items

Unfortunately, we cannot accept returns or issue refunds for custom orders or made-to-order items unless the product is faulty.


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Returns Process

If your return is approved:

*The item must be unused, in its original condition and packaging.

*It must be returned within 14 days of approval.

*Return shipping costs are the responsibility of the buyer, unless the item is confirmed as faulty.



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Refunds

If a refund is approved, it will be processed via your original method of payment. Please allow a few business days for your bank or payment provider to complete the transaction.


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Questions?

We’re always happy to help!
Feel free to contact us:
📧 gaction.golf@gmail.com
📱 Instagram: @G.A.Bags.nz