At G.A.Bags.nz, every bag is carefully handcrafted with great attention to detail. We want you to love your purchase. If you experience any issues, please contact us and we'll do our best to help.

As our products are handmade, we do not accept returns or exchanges for change of mind, incorrect selection, or if you simply decide you no longer want the item.

Please choose carefully before placing your order.

If your item arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Once your claim has been assessed, we will arrange an appropriate solution, which may include:

• Repair
• Replacement
• Refund

This does not affect your rights under the New Zealand Consumer Guarantees Act.

Every G.A.Bags.nz product is individually handcrafted. Slight variations in colour, texture, stitching, and the appearance of our hand-dyed canvas are part of the unique character of each item and are not considered defects.

Custom-made, personalised, or made-to-order items cannot be returned or refunded unless they are faulty.

If a return is approved due to a manufacturing fault or an error on our part, we will cover the reasonable return shipping costs.

For all other approved returns, return shipping costs are the responsibility of the customer.

Please use a tracked shipping service when returning an item, as we cannot accept responsibility for returns that are lost or damaged in transit.

 Once your return has been approved, please send the item back within 14 days using a tracked shipping service. Returns sent after this period may not be accepted unless agreed with us in advance. 

International customers are responsible for any import duties, taxes, VAT, customs clearance fees, or other charges imposed by their destination country.

These charges are not included in the purchase price or shipping cost and are non-refundable.

If a parcel is refused or returned due to unpaid customs charges, the original shipping cost and any return shipping fees will be deducted from any eligible refund.

If you have any questions about your order, please contact us before returning any item.

Email: gaction.golf@gmail.com